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Article 19 Call Back Pay

​Master Agreement Between the Government of the Province of Alberta and the Alberta Union of Provincial Employees​​

​ 19.01

Subject to Clause 19.03, when an Employee is called back to work by the Employee’s supervisor for a period in excess of two (2) hours, including time spent travelling directly to and from work, the Employee shall be compensated at the applicable overtime rate for hours worked pursuant to Article 17. For such call back on a paid holiday, the rate of compensation shall be time and one half for all hours worked up to the equivalent of full normal daily hours and double time for additional hours worked thereafter.


Subject to Clause 19.03, an Employee who is called back to work one or more times within a two hour period and for whom the time worked and the time spent travelling directly to and from work totals two hours or less, shall be compensated at straight time for a minimum of three (3) hours.


There shall be no minimum guaranteed compensation nor compensation for time spent travelling if the call back is contiguous with a normal working period.



Employees who are formally designated by the Employer to receive urgent work related communication at home outside of normal working hours shall be compensated at the rate of one and one-half (1 1/2) times their regular hourly salary or the equivalent time in lieu for all time engaged in such work. Notwithstanding the foregoing, if the time worked receiving communications and making and receiving additional communications related to the original communication totals twenty (20) minutes or less, an Employee shall be compensated a minimum of one-half (1/2) hour's pay at straight time rates or the equivalent time in lieu. For compensation purposes, two (2) or more communication events received within a thirty (30) minute period will be considered to be a single communication event.


Compensation for responding to communications at home will not be paid in circumstances in which the communication results in the Employee having to leave home to return to work. In such cases, the provisions of Clauses 19.01, 19.02 and 19.03 shall apply.


For purposes of this Article, an Employee will be compensated either through a paid settlement or time off with pay in lieu of a paid settlement.​

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